Privacy Policy

Who We Are

This Privacy Policy describes how Momentum Fairfield Heavy Duty Towing Service ("we," "us," or "our") collects, uses, and protects information gathered through our website at www.fairfieldheavydutytowingservice.com and through direct communications such as phone calls, email, or contact forms. By using our website or contacting us, you agree to the terms of this policy.

Information We Collect

Information You Provide Directly

When you contact us through our website form, by phone, or by email, we may collect the following:

• Your name
• Your phone number
• Your email address
• Your location or service address
• Details about your vehicle or service request
• Any other information you choose to include in your message

Information Collected Automatically

Like most websites, ours automatically collects certain technical data when you visit. This may include your IP address, browser type, operating system, referring URL, pages visited, and time spent on the site. This data is collected through cookies and similar tracking tools, and it helps us understand how visitors use the site.

Cookies and Analytics

Our website may use cookies - small text files stored on your device - to improve your browsing experience and to gather aggregate analytics data. We may also use third-party analytics services (such as Google Analytics) that collect data about site usage in aggregate. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of the site.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or service request and to schedule or dispatch towing and roadside services
• To confirm appointments, provide estimates, and communicate updates about your service
• To follow up after a service is completed, where relevant
• To improve our website and understand how visitors find and use it
• To comply with legal obligations where required

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Share Your Information

We do not share your personal information with third parties except in the following limited situations:

• Service providers: We may share information with trusted vendors who help us operate our website or business (for example, a contact form provider or analytics platform). These vendors are only permitted to use your information to perform services for us.
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.
• Protection of rights: We may share information when we believe disclosure is necessary to protect the safety, rights, or property of our business, our customers, or the public.

How Long We Keep Your Information

We retain your information only as long as necessary to fulfill the purposes described in this policy, or as required by law. If you submitted a service request and we did not complete a job for you, we generally do not retain your personal information longer than 12 months. Information related to completed jobs may be retained for a reasonable period consistent with normal business record-keeping.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to certain exceptions
• Opt out of any marketing communications we send

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). To exercise any of these rights, contact us at the email address below.

Third-Party Links

Our website may contain links to third-party websites, such as Google Maps or review platforms. This policy does not apply to those sites. We encourage you to read the privacy policies of any site you visit through a link from ours.

Children

Our website and services are not directed at children under 13 years of age, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our website or services after any change constitutes your acceptance of the updated policy.

Contact Us About This Policy

If you have questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal information, please reach out: